Yvon van den Boer, Willem Pieterson, Rex Arendsen, Manon De Groot. Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study. In Marijn Janssen, Hans Jochen Scholl, Maria A. Wimmer, Frank Bannister, editors, Electronic Government - 13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014. Proceedings. Volume 8653 of Lecture Notes in Computer Science, pages 120-132, Springer, 2014. [doi]
Abstract is missing.