Anton Borg, Jim Ahlstrand, Martin Boldt. Improving Corporate Support by Predicting Customer e-Mail Response Time: Experimental Evaluation and a Practical Use Case. In Joaquim Filipe, Michal Smialek, Alexander Brodsky 0001, Slimane Hammoudi, editors, Enterprise Information Systems - 22nd International Conference, ICEIS 2020, Virtual Event, May 5-7, 2020, Revised Selected Papers. Volume 417 of Lecture Notes in Business Information Processing, pages 100-121, Springer, 2020. [doi]
Abstract is missing.