Leszek Borzemski, Grazyna Suchacka. Discovering and Usage of Customer Knowledge in QoS Mechanism for B2C Web Server Systems. In Rossitza Setchi, Ivan Jordanov, Robert J. Howlett, Lakhmi C. Jain, editors, Knowledge-Based and Intelligent Information and Engineering Systems - 14th International Conference, KES 2010, Cardiff, UK, September 8-10, 2010, Proceedings, Part II. Volume 6277 of Lecture Notes in Computer Science, pages 505-514, Springer, 2010. [doi]
Abstract is missing.