Improving Product Quality and Reliability with Customer Experience Data

Aarnout Brombacher, Eva Hopma, Ashwin Ittoo, Yuan Lu, Ilse Luyk, Laura Maruster, Joel Ribeiro, Ton Weijters, Hans Wortmann. Improving Product Quality and Reliability with Customer Experience Data. Quality and Reliability Eng. Int., 28(8):873-886, 2012. [doi]

@article{BrombacherHILLMRWW12,
  title = {Improving Product Quality and Reliability with Customer Experience Data},
  author = {Aarnout Brombacher and Eva Hopma and Ashwin Ittoo and Yuan Lu and Ilse Luyk and Laura Maruster and Joel Ribeiro and Ton Weijters and Hans Wortmann},
  year = {2012},
  doi = {10.1002/qre.1277},
  url = {http://dx.doi.org/10.1002/qre.1277},
  researchr = {https://researchr.org/publication/BrombacherHILLMRWW12},
  cites = {0},
  citedby = {0},
  journal = {Quality and Reliability Eng. Int.},
  volume = {28},
  number = {8},
  pages = {873-886},
}