Towards semi-automatic human performance evaluation: The case study of a contact center

Andrea Brunello, Fernando Jiménez, Enrico Marzano, José Palma, Gracia Sánchez, Guido Sciavicco. Towards semi-automatic human performance evaluation: The case study of a contact center. Intell. Data Anal., 22(4):867-880, 2018. [doi]

Abstract

Abstract is missing.