Melissa J. Buco, Hani Jamjoom, Tom Parsons, Scott Schorno. Managing Process Assets in a Global IT Service Delivery Environment. In Michael zur Muehlen, Jianwen Su, editors, Business Process Management Workshops - BPM 2010 International Workshops and Education Track, Hoboken, NJ, USA, September 13-15, 2010, Revised Selected Papers. Volume 66 of Lecture Notes in Business Information Processing, pages 232-237, Springer, 2010. [doi]
Abstract is missing.