Joos C. A. M. Buijs, Rick F. M. Bergmans, Rachied El Hasnaoui. Analysis of the Customer Journey at the Pension Provider APG Using Self-Service and Data Hub Concepts. In Jan vom Brocke, Jan Mendling, Michael Rosemann, editors, Business Process Management Cases Vol. 2, Digital Transformation - Strategy, Processes and Execution. pages 111-124, Springer, 2021. [doi]
Abstract is missing.