Moira Burke, Robert Kraut. Mind your Ps and Qs: the impact of politeness and rudeness in online communities. In Bo Begole, David W. McDonald, editors, Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work, CSCW 2008, San Diego, CA, USA, November 8-12, 2008. pages 281-284, ACM, 2008. [doi]
Abstract is missing.