David Camacho, María Dolores Rodríguez-Moreno, Alberto López, César Castro. Using Hierarchical Knowledge Structures to Implement Dynamic FAQ Systems. In Dimitris Karagiannis, Ulrich Reimer, editors, Practical Aspects of Knowledge Management, 5th International Conference, PAKM 2004, Vienna, Austria, December 2-3, 2004, Proceedings. Volume 3336 of Lecture Notes in Computer Science, pages 496-507, Springer, 2004. [doi]
Abstract is missing.