Cyril Canon, Jean-Charles Billaut, Jean-Louis Bouquard. Dimensioning an Inbound Call Center Using Constraint Programming. In Peter van Beek, editor, Principles and Practice of Constraint Programming - CP 2005, 11th International Conference, CP 2005, Sitges, Spain, October 1-5, 2005, Proceedings. Volume 3709 of Lecture Notes in Computer Science, pages 841, Springer, 2005. [doi]
Abstract is missing.