José C. Castillo, H. Rex Hartson, Deborah Hix. Remote usability evaluation: can users report their own critical incidents?. In Clare-Marie Karat, Arnold M. Lund, editors, CHI 98 Conference Summary on Human Factors in Computing Systems, CHI '98, Los Angeles, California, USA. pages 253-254, ACM, 1998. [doi]
Abstract is missing.