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Developing a Corporate Chatbot for a Customer Engagement Program: A Roadmap

Fernanda Castro, Patrícia C. A. R. Tedesco, Havana Alves, Jonysberg P. Quintino, Juliana Steffen, Frederico Oliveira, Rafael Soares, André L. M. Santos, Fabio Q. B. da Silva. Developing a Corporate Chatbot for a Customer Engagement Program: A Roadmap. In De-Shuang Huang, Vitoantonio Bevilacqua, Prashan Premaratne, Phalguni Gupta, editors, Intelligent Computing Theories and Application - 14th International Conference, ICIC 2018, Wuhan, China, August 15-18, 2018, Proceedings, Part I. Volume 10954 of Lecture Notes in Computer Science, pages 400-412, Springer, 2018. [doi]

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