Estimating value in service systems: A case study of a repair service system

Nathan S. Caswell, Christos Nikolaou, Jakka Sairamesh, Marina Bitsaki, George Koutras, Giorgos Iacovidis. Estimating value in service systems: A case study of a repair service system. IBM Systems Journal, 47(1):87-100, 2008. [doi]

Abstract

Abstract is missing.