Lorraine Chapman, Scott Plewes. A UX Maturity Model: Effective Introduction of UX into Organizations. In Aaron Marcus, editor, Design, User Experience, and Usability. User Experience Design Practice - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014, Proceedings, Part IV. Volume 8520 of Lecture Notes in Computer Science, pages 12-22, Springer, 2014. [doi]
Abstract is missing.