Craig Chariton, Min-Hyung Choi. User interface guidelines for enhancing usability of airline travel agency e-commerce web sites. In Loren G. Terveen, Dennis R. Wixon, editors, Extended abstracts of the 2002 Conference on Human Factors in Computing Systems, CHI 2002, Minneapolis, Minnesota, USA, April 20-25, 2002. pages 676-677, ACM, 2002. [doi]
Abstract is missing.