Virtual agents in retail web sites: Benefits of simulated social interaction for older users

Veena Chattaraman, Wi-Suk Kwon, Juan E. Gilbert. Virtual agents in retail web sites: Benefits of simulated social interaction for older users. Computers in Human Behavior, 28(6):2055-2066, 2012. [doi]

Authors

Veena Chattaraman

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Wi-Suk Kwon

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Juan E. Gilbert

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