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Veena Chattaraman, Wi-Suk Kwon, Juan E. Gilbert. Virtual agents in retail web sites: Benefits of simulated social interaction for older users. Computers in Human Behavior, 28(6):2055-2066, 2012. [doi]
Possibly Related PublicationsThe following publications are possibly variants of this publication: Older User-Computer Interaction on the Internet: How Conversational Agents Can HelpWi-Suk Kwon, Veena Chattaraman, Soo In Shim, Hanan Alnizami, Juan E. Gilbert. hci 2011: 533-536 [doi]
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