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Should AI-Based, conversational digital assistants employ social- or task-oriented interaction style? A task-competency and reciprocity perspective for older adults

Veena Chattaraman, Wi-Suk Kwon, Juan E. Gilbert, Kassandra Ross. Should AI-Based, conversational digital assistants employ social- or task-oriented interaction style? A task-competency and reciprocity perspective for older adults. Computers in Human Behavior, 90:315-330, 2019. [doi]

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