A Research to Increase Users Satisfaction and Loyalty Based on the Customer Satisfaction Index: A Case Study on the National Taichung Institute of Technology s Library

Tung-Shou Chen, Rong-Chang Chen, Tsui-Yun Chang. A Research to Increase Users Satisfaction and Loyalty Based on the Customer Satisfaction Index: A Case Study on the National Taichung Institute of Technology s Library. In Zhaoneng Chen, Hsinchun Chen, Qihao Miao, Yuxi Fu, Edward A. Fox, Ee-Peng Lim, editors, Digital Libraries: International Collaboration and Cross-Fertilization, 7th International Conference on Asian Digital Libraries, ICADL 2004, Shanghai, China, December 13-17, 2004, Proceedings. Volume 3334 of Lecture Notes in Computer Science, pages 574-583, Springer, 2004. [doi]