The Dissection of Unpleasant Customer Experience in Electronic Commerce Contexts

I-Ching Chen, Shueh-Cheng Hu. The Dissection of Unpleasant Customer Experience in Electronic Commerce Contexts. JSW, 9(9):2484-2490, 2014. [doi]

@article{ChenH14-18,
  title = {The Dissection of Unpleasant Customer Experience in Electronic Commerce Contexts},
  author = {I-Ching Chen and Shueh-Cheng Hu},
  year = {2014},
  doi = {10.4304/jsw.9.9.2484-2490},
  url = {http://dx.doi.org/10.4304/jsw.9.9.2484-2490},
  researchr = {https://researchr.org/publication/ChenH14-18},
  cites = {0},
  citedby = {0},
  journal = {JSW},
  volume = {9},
  number = {9},
  pages = {2484-2490},
}