Isaac Cheng, Vikas Krishna, Neil Boyette, Joel Bethea. Towards and Agile Service System for a Global Call Center. In Witold Abramowicz, Leszek A. Maciaszek, editors, Business Process and Services Computing: 1st International Working Conference on Business Process and Services Computing, BPSC 2007, September 25-26, 2007, Leipzig, Germany. Volume 116 of LNI, pages 125-137, GI, 2007.
Abstract is missing.