Isaac Cheng, Vikas Krishna, Neil Boyette, Joel Bethea. Towards and Agile Service System for a Global Call Center. In Witold Abramowicz, Leszek A. Maciaszek, editors, Business Process and Services Computing: 1st International Working Conference on Business Process and Services Computing, BPSC 2007, September 25-26, 2007, Leipzig, Germany. Volume 116 of LNI, pages 125-137, GI, 2007.
@inproceedings{ChengKBB07,
title = {Towards and Agile Service System for a Global Call Center},
author = {Isaac Cheng and Vikas Krishna and Neil Boyette and Joel Bethea},
year = {2007},
researchr = {https://researchr.org/publication/ChengKBB07},
cites = {0},
citedby = {0},
pages = {125-137},
booktitle = {Business Process and Services Computing: 1st International Working Conference on Business Process and Services Computing, BPSC 2007, September 25-26, 2007, Leipzig, Germany},
editor = {Witold Abramowicz and Leszek A. Maciaszek},
volume = {116},
series = {LNI},
publisher = {GI},
isbn = {978-3-88579-210-9},
}