A New Framework for Defining Realistic SLAs: An Evidence-Based Approach

Minsu Cho, Minseok Song 0001, Carlos Müller, Pablo Fernandez, Adela del-Río-Ortega, Manuel Resinas, Antonio Ruiz Cortés. A New Framework for Defining Realistic SLAs: An Evidence-Based Approach. In Josep Carmona, Gregor Engels, Akhil Kumar, editors, Business Process Management Forum - BPM Forum 2017, Barcelona, Spain, September 10-15, 2017, Proceedings. Volume 297 of Lecture Notes in Business Information Processing, pages 19-35, Springer, 2017. [doi]

Abstract

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