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Evaluating and Improving a Self-Help Technical Support Web Site: Use of Focus Group Interviews

Pilsung Choe, Chulwoo Kim, Mark R. Lehto, Xinran Lehto, Jan P. Allebach. Evaluating and Improving a Self-Help Technical Support Web Site: Use of Focus Group Interviews. International Journal of Human-Computer Interaction, 21(3):333-354, 2006. [doi]

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