Effects of Web Retail Service Quality and Product Categories on Consumer Behavior: A Research Model and Empirical Exploration

Byounggu Choi, Choongseok Lee, Heeseok Lee, Mani R. Subramani. Effects of Web Retail Service Quality and Product Categories on Consumer Behavior: A Research Model and Empirical Exploration. In HICSS. 2004. [doi]

Abstract

Abstract is missing.