Exploring Call Center Enabled Mechanisms for Firm's Combinative Capabilities

Tzu-Chuan Chou, Jau-Rong Chen, Po-Yuan Hsueh. Exploring Call Center Enabled Mechanisms for Firm's Combinative Capabilities. In Pacific Asia Conference on Information Systems, PACIS 2008, Suzhou, China, July 4-7, 2008. pages 176, AISeL, 2008. [doi]

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