Edward Conlon, Sarv Devaraj, Khalil F. Matta. The Relationship Between Initial Quality Perceptions and Maintenance Behavior: The Case of the Automotive Industry. Management Science, 47(9):1191-1202, 2001. [doi]
@article{ConlonDM01,
title = {The Relationship Between Initial Quality Perceptions and Maintenance Behavior: The Case of the Automotive Industry},
author = {Edward Conlon and Sarv Devaraj and Khalil F. Matta},
year = {2001},
doi = {10.1287/mnsc.47.9.1191.9788},
url = {http://dx.doi.org/10.1287/mnsc.47.9.1191.9788},
researchr = {https://researchr.org/publication/ConlonDM01},
cites = {0},
citedby = {0},
journal = {Management Science},
volume = {47},
number = {9},
pages = {1191-1202},
}