Reiki: Serviceability Architecture and Approach for Reduction and Management of Product Service Incidents

Chris Connelly, Brian Cox, Tim Forell, Rui Liu, Dejan S. Milojicic, Alan Nemeth, Peter Piet, Suhas Shivanna, Weihong Wang. Reiki: Serviceability Architecture and Approach for Reduction and Management of Product Service Incidents. In IEEE International Conference on Web Services, ICWS 2009, Los Angeles, CA, USA, 6-10 July 2009. pages 775-782, IEEE, 2009. [doi]

Authors

Chris Connelly

This author has not been identified. Look up 'Chris Connelly' in Google

Brian Cox

This author has not been identified. Look up 'Brian Cox' in Google

Tim Forell

This author has not been identified. Look up 'Tim Forell' in Google

Rui Liu

This author has not been identified. Look up 'Rui Liu' in Google

Dejan S. Milojicic

This author has not been identified. Look up 'Dejan S. Milojicic' in Google

Alan Nemeth

This author has not been identified. Look up 'Alan Nemeth' in Google

Peter Piet

This author has not been identified. Look up 'Peter Piet' in Google

Suhas Shivanna

This author has not been identified. Look up 'Suhas Shivanna' in Google

Weihong Wang

This author has not been identified. Look up 'Weihong Wang' in Google