Reiki: Serviceability Architecture and Approach for Reduction and Management of Product Service Incidents

Chris Connelly, Brian Cox, Tim Forell, Rui Liu, Dejan S. Milojicic, Alan Nemeth, Peter Piet, Suhas Shivanna, Weihong Wang. Reiki: Serviceability Architecture and Approach for Reduction and Management of Product Service Incidents. In IEEE International Conference on Web Services, ICWS 2009, Los Angeles, CA, USA, 6-10 July 2009. pages 775-782, IEEE, 2009. [doi]

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