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Measuring and Managing the Benefits from IT Projects: A Review and Research Agenda

Crispin R. Coombs, Neil F. Doherty, Irina Neaga. Measuring and Managing the Benefits from IT Projects: A Review and Research Agenda. In Gilbert Owusu, Paul O'Brien, John McCall, Neil F. Doherty, editors, Transforming Field and Service Operations, Methodologies for Successful Technology-Driven Business Transformation. pages 257-269, Springer, 2013. [doi]

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