Kevin Corcoran, Marc Vogtman, Nate Nash. Improving services and transparency in emerging governments through business process automation. In Peter Haddawy, Yi Hong, Theresa A. Pardo, Jim Davies, Tomasz Janowski, editors, ICEGOV 2009, Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance, Beijing, China, October 25 - 28, 2010. Volume 444 of ACM International Conference Proceeding Series, pages 367-368, ACM, 2010. [doi]
Abstract is missing.