Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 Certification: ISO/IEC 15504-8 or TIPA for ITIL?

Stéphane Cortina, Béatrix Barafort, Michel Picard, Alain Renault. Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 Certification: ISO/IEC 15504-8 or TIPA for ITIL?. In Christian Kreiner, Rory V. O'Connor, Alexander Poth, Richard Messnarz, editors, Systems, Software and Services Process Improvement - 23rd European Conference, EuroSPI 2016, Graz, Austria, September 14-16, 2016, Proceedings. Volume 633 of Communications in Computer and Information Science, pages 83-93, Springer, 2016. [doi]

Abstract

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