Isaac G. Councill, Hakan Hacigümüs, Kenneth Johns, Jeffrey T. Kreulen, Tobin J. Lehman, James Rhodes, Ray Strong, Ruoyi Zhou. An analysis of a service system supporting IBM's global service delivery. In 2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, SOLI 2009, Chicago, IL, USA, July 22-24, 2009. pages 317-322, IEEE, 2009. [doi]
Abstract is missing.