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From experimentation to public service delivery in social media. An analysis of institutionalization dynamics in Dutch local governments

J. Ignacio Criado, Julián Villodre, Albert Meijer. From experimentation to public service delivery in social media. An analysis of institutionalization dynamics in Dutch local governments. In Yu-Che Chen, Fadi Salem, Anneke Zuiderwijk, editors, 20th Annual International Conference on Digital Government Research, DG.O 2019, Dubai, United Arab Emirates, June 18-20, 2019. pages 342-352, ACM, 2019. [doi]

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