Hiroya Daimaru, Satoshi Shimada, Shinsuke Shimizu, Jun Ota, Tatsunori Hara. Evaluation of Taxiing at a Large Airport Considering Customer Satisfaction. In Takashi Maeno, Yuriko Sawatani, Tatsunori Hara, editors, Serviceology for Designing the Future, Selected and Edited Papers of the 2nd International Conference on Serviceology, ICServ 2014, Yokohama, Japan, 14-16 September 2014. pages 67-78, Springer, 2014. [doi]
Abstract is missing.