Sharon A. Davison, Marc M. Sebrechts. "Why can't I adjust my refrigerator's temperature?": or "What's wrong with my mental model?". In Dennis R. Wixon, editor, Posters and Short Talks of the 1992 SIGCHI Conference on Human Factors in Computing Systems, CHI 1992, Monterey, California, USA, May 3-7, 1992. pages 8, ACM, 1992.
Abstract is missing.