Chrysanthos Dellarocas, Mark Klein. A Knowledge-Based Approach for Designing Robust Business Processes. In Wil M. P. van der Aalst, Jörg Desel, Andreas Oberweis, editors, Business Process Management, Models, Techniques, and Empirical Studies. Volume 1806 of Lecture Notes in Computer Science, pages 50-65, Springer, 2000. [doi]
Abstract is missing.