Kyle Dent, Luke D. Plurkowski, John Maxwell. Collaborative Human-Machine Interaction in Mobile Phone Support Centers: A Case Study. In Waldemar Karwowski, Tareq Z. Ahram, editors, Intelligent Human Systems Integration - Proceedings of the 1st International Conference on Intelligent Human Systems Integration (IHSI 2018): Integrating People and Intelligent Systems, January 7-9, 2018, Dubai, United Arab Emirates. Volume 722 of Advances in Intelligent Systems and Computing, pages 557-563, Springer, 2018. [doi]
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