Outsourcing Contact Centres to a Developing Country: A SWOT Analysis

Saba Derakhshani, Mike Hart. Outsourcing Contact Centres to a Developing Country: A SWOT Analysis. In Martin Santana, Jerry N. Luftman, Ajay S. Vinze, editors, Sustainable IT Collaboration Around the Globe. 16th Americas Conference on Information Systems, AMCIS 2010, Lima, Peru, August 12-15, 2010. pages 2, Association for Information Systems, 2010. [doi]

Abstract

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