Yixin Diao, Alexander Keller, Sujay S. Parekh, Vladislav V. Marinov. Predicting Labor Cost through IT Management Complexity Metrics. In Integrated Network Management, IM 2007. 10th IFIP/IEEE International Symposium on Integrated Network Management, Munich, Germany, 21-25 May 2007. pages 274-283, IEEE, 2007. [doi]
Abstract is missing.