Modeling Human Intelligence in Customer-Agent Conversation Using Fine-Grained Dialogue Acts

Qicheng Ding, Guoguang Zhao, Penghui Xu, Yucheng Jin, Yu Zhang, Changjian Hu, QianYing Wang, Feiyu Xu. Modeling Human Intelligence in Customer-Agent Conversation Using Fine-Grained Dialogue Acts. In Jie Tang 0001, Min-Yen Kan, Dongyan Zhao 0001, Sujian Li, Hongying Zan, editors, Natural Language Processing and Chinese Computing - 8th CCF International Conference, NLPCC 2019, Dunhuang, China, October 9-14, 2019, Proceedings, Part II. Volume 11839 of Lecture Notes in Computer Science, pages 596-606, Springer, 2019. [doi]

@inproceedings{DingZXJZHWX19,
  title = {Modeling Human Intelligence in Customer-Agent Conversation Using Fine-Grained Dialogue Acts},
  author = {Qicheng Ding and Guoguang Zhao and Penghui Xu and Yucheng Jin and Yu Zhang and Changjian Hu and QianYing Wang and Feiyu Xu},
  year = {2019},
  doi = {10.1007/978-3-030-32236-6_54},
  url = {https://doi.org/10.1007/978-3-030-32236-6_54},
  researchr = {https://researchr.org/publication/DingZXJZHWX19},
  cites = {0},
  citedby = {0},
  pages = {596-606},
  booktitle = {Natural Language Processing and Chinese Computing - 8th CCF International Conference, NLPCC 2019, Dunhuang, China, October 9-14, 2019, Proceedings, Part II},
  editor = {Jie Tang 0001 and Min-Yen Kan and Dongyan Zhao 0001 and Sujian Li and Hongying Zan},
  volume = {11839},
  series = {Lecture Notes in Computer Science},
  publisher = {Springer},
  isbn = {978-3-030-32236-6},
}