Abdigani Diriye, Ann Blandford, Anastasios Tombros. When is system support effective?. In Nicholas J. Belkin, Diane Kelly, editors, Information Interaction in Context Symposium, IIiX 2010, New Brunswick, NJ, USA, August 18-21, 2010. pages 55-64, ACM, 2010. [doi]
Abstract is missing.