Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Thomas J. Douglas, Lawrence D. Fredendall. Evaluating the Deming Management Model of Total Quality in Services. Decision Sciences, 35(3):393-422, 2004. [doi]
Abstract is missing.