E. Dubois. Foreword: Quality in ICT service management. In João Pascoal Faria, Alberto Rodrigues da Silva, Ricardo Jorge Machado, editors, 8th International Conference on the Quality of Information and Communications Technology, QUATIC 2012, Lisbon, Portugal, 2-6 September 2012, Proceedings. pages 165-165, IEEE Computer Society, 2012. [doi]
Abstract is missing.