Stefka Dzhumalieva, Markus Helfert. A Conceptual Framework for Handling Complex Administrative Processes in E-Government. In Roland Kaschek, Christian Kop, Claudia Steinberger, Günther Fliedl, editors, Information Systems and e-Business Technologies, 2nd International United Information Systems Conference, UNISCON 2008, Klagenfurt, Austria, April 22-25, 2008, Proceedings. Volume 5 of Lecture Notes in Business Information Processing, pages 417-428, Springer, 2008. [doi]
Abstract is missing.