ITIL Implementation: The Role of ITIL Software and Project Quality

Tom R. Eikebrokk, Jon Iden. ITIL Implementation: The Role of ITIL Software and Project Quality. In Abdelkader Hameurlain, A Min Tjoa, Roland Wagner, editors, 23rd International Workshop on Database and Expert Systems Applications, DEXA 2012, Vienna, Austria, September 3-7, 2012. pages 60-64, IEEE Computer Society, 2012. [doi]

Abstract

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