Service-level agreement - how to reach the practical agreement, not the announcement

M. Ejiri. Service-level agreement - how to reach the practical agreement, not the announcement. In Integrated Network Management, IM 2005. 9th IFIP/IEEE International Symposium on Integrated Network Management, 15-19 May 2005, Nice, France. pages 779, IEEE, 2005. [doi]

Abstract

Abstract is missing.