John Elliot, Peter Raynor-Smith. Achieving Customer Satisfaction through Requirements Understanding. In Reidar Conradi, editor, Software Process Technology, 7th European Workshop, EWSPT 2000, Kaprun, Austria, February 21-25, 2000, Proceedings. Volume 1780 of Lecture Notes in Computer Science, pages 203-219, Springer, 2000.
Abstract is missing.