Self-Services - Do Not Leave Your Customers Alone with the Technology

Daniela Engel, Lena Kryzhanivska, Anna-Luisa Müller, Lea Rupprecht. Self-Services - Do Not Leave Your Customers Alone with the Technology. In Oliver Thomas, Frank Teuteberg, editors, Smart Enterprise Engineering: 12. Internationale Tagung Wirtschaftsinformatik, WI 2015, Osnabrück, Germany, March 4-6, 2015. pages 317-331, 2015. [doi]

Abstract

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