Dario Esposito, Marco Polignano, Pierpaolo Basile, Marco de Gemmis, Davide Primiceri, Stefano Lisi, Mauro Casaburi, Giorgio Basile, Matteo Mennitti, Valentina Carella, Vito Manzari. DECiSION: Data-drivEn Customer Service InnovatiON. In Osvaldo Gervasi, Beniamino Murgante, Sanjay Misra, Chiara Garau, Ivan Blecic, David Taniar, Bernady O. Apduhan, Ana Maria A. C. Rocha, Eufemia Tarantino, Carmelo Maria Torre, Yeliz Karaca, editors, Computational Science and Its Applications - ICCSA 2020 - 20th International Conference, Cagliari, Italy, July 1-4, 2020, Proceedings, Part IV. Volume 12252 of Lecture Notes in Computer Science, pages 94-103, Springer, 2020. [doi]
Abstract is missing.